- I didn't pay for the internet on time. Will it disappear?
- How to pay for services?
- I don't remember the contract number. How do you recognize him?
- How can I find out how much money I have in my account?
- I have topped up my account, but there is no internet. Why?
- How do I add a payment card to my account?
- Payment without access to the Personal Account
I have topped up my account, but there is no internet. Why?
If you have topped up your account, but the Internet has not appeared, first of all, you should check the balance.
If you don’t see the funds on your balance, most likely the payment hasn’t been credited to your account yet. Delays of up to several days occur when paying through bank branches. You can also deposit funds in any other way: for example, through the terminals EasyPay, City24 or using the "Privat24" or "Monobank", "PUMB" applications. You can find out more about payment methods in the “Payment” section.
If the balance is positive, but the Internet service is still unavailable, reconnect your device to the Internet. Turn your router off and on again. If the Internet does not appear within a few minutes after that, contact the support operator.